Service NSW Offers Mobile Service For Woy Woy #Robertson #CoastTimes #CentralCoast #News
Monday, 3 August 2015
Service NSW Offers Mobile Service For Woy Woy
NSW Minister for Finance, Services and Property, Dominic Perrottet, today announced Service NSW would provide a mobile service for Woy Woy customers on restricted or modified licences or seeking to apply for these licences.
“Service NSW has changed the game in customer service and is taking that model to the Central Coast,” said Woy Woy. “Part of that involves merging old single agency shopfronts into our newer one-stop shops, such as Gosford, which has a great team ready to serve, low wait times, extended trading hours and access to services previously not available at Woy Woy.”
“A key concern raised has been for elderly residents or other customers who have either a restricted or modified driver’s licence. “As a result of community feedback and representations made to me by local members Lucy Wicks MP, Adam Crouch MP and Scott MacDonald MLC, I have asked Service NSW to provide a mobile service to better meet the needs of those customers.”
Customers on modified or restricted licences or seeking to apply for these licences will be able to access these registry-related services through the mobile service which will visit Woy Woy once a week with a member of the Service NSW team.
Service NSW Team To Visit Woy Woy Once A Week
Customers will receive letters shortly advising them on how they can make an appointment, speeding up their transaction. They will be able to apply or new licences, transfer or register their vehicles, lodge a medical certificate or apply for a mobility parking authority permit.
There are under 2,000 of those customers in the Woy Woy region and the service is expected to begin later this month.
Member for Terrigal Adam Crouch said the new mobile service would help alleviate the concerns of local residents. “I have received overwhelmingly positive feedback on the rollout of Service NSW in the Central Coast,” he said.
“This decision shows Service NSW listens to customer feedback and acts accordingly.”
Parliamentary Secretary for the Central Coast Scot MacDonald MLC said the Baird Government was committed to the region.
“Service NSW makes it easier for people to do business with government by putting everything in the one place,” he said. “I welcome the mobile service as an initiative to cater for the concerns of those on modified licences in the Woy Woy area.
” Federal Member for Robertson Lucy Wicks said the announcement was a good outcome for the Peninsula community. “I thank the Minister for taking the time to speak with me personally this issue,” she said.
“This will help overcome many of the challenges identified by local residents who expressed their concerns to me over recent weeks, and is a great example of how different levels of Government can work together to deliver a better outcome for our local community,” she said.
Improving Links With Other Government Services
Mr Perrottet said Service NSW will continue to monitor the transition to ensure high customer service standards are maintained.
“I have also asked Service NSW to explore further opportunities to improve service delivery to the Woy Woy and Central Coast community as part of their digital program and through improved links with other Government services,” he said.
“I appreciate this is a change for the people of Woy Woy but I am confident we are designing a network that best meets the needs of all our customers and the growing Central Coast region.”
Driver testing services will still continue at Gosford with customers
able to make a booking either online or by ringing 13 77 88.
Federal Member for Robertson Lucy Wicks
Telephone: (02) 4322 2400 Fax: (02) 4322 2499
Electorate Office (Principal Office)
Level 3, 69 Central Coast Highway
West Gosford, NSW, 2250
PO Box 577, Gosford, NSW, 2250
To download the Service NSW iPhone app, please visit the iTunes Store.
To download the Service NSW Android app, please visit the Google Play Store.
Article compiled by Gaye Crispin, Coast Times,
#retailtraders #fempower #coasttimes #councilwatch